Cancellation Policy

If you must cancel your reservation with us, submit your cancellation in writing via email or follow the directions on your booking confirmation (eg, if booked through an external tour operator or another booking portal). We, the booking agent or tour operator will confirm the cancellation and cancel your reservation.

Our cancellation fees (if not stated otherwise on your reservation):

Free if you cancel with a minimum of 10 days before check-in.

50% of total price if you cancel with a minimum of 5 days before check-in.

80% of total price if you cancel with a minimum of 1 day before check-in.

100% of total price if you do not show up or cancel on the same day of booked check-in.

Travel safely – Cancellation without costs:
To get replacements or to avoid financial loss in the event of a trip cancellation, we recommend to book a Travel Cancellation Insurance through our partner ERV.